Better Patient Experience Through Structured Messaging and Workflow Technology

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Hello. My name is Chuck Webster. Welcome to my webinar, Wellness Through Workflow: Structured Messaging Contributes to Better Patient Experience. An alternative title could be Structured Workflow Contributes to Better Patient Experience, but I will be using the specific example of structured messaging.

Here is the outline. A little bit about who I am. Then this idea called the system behind the smiles, the relationship between patient experience and healthcare workflow, what I call healthcare’s “workflow wall”. Finally, how can structured messaging help?

I’m an odd duck, I have a lot of degrees. My mother says I’m killing myself by degree. Medical degree, I also have a Master’s in Industrial Engineering, where I focused on workflow usability productivity. My Medical Informatics degree was in Intelligent Systems, and I’m the only premed Accountancy major I ever met, or I majored in Cost Management Systems and MIS. I did design the first undergraduate degree in Medical Informatics, and I was Chief Medical Informatics Officer for an EHR vendor for over a decade, where I helped the three medical practices win the first three consecutive HIMSS Davies Awards.

I’m extremely active on Twitter, and there’s a kind of a virtual drinking game, where if someone’s at a conference, or they read something, and it’s about workflow or healthcare workflow, or healthcare workflow technology, they tweet about it and they mention me, @wareFLO.

What we have here is a hashtag, which I have been using for about four years, and I also have various social badges. #POWHIT, People and Organizations Fixing Workflow with Heath IT. That’s kind of a reference to the old Batman show, pow, hit. If you tweet about this webinar, or during the blab, I hope you’ll use #POWHIT. I’ve got about half a dozen folks, now, who are starting to use it, and it’s all about the folks in the white hats that are rushing to fix workflow in healthcare.

At the top of the hour, join a blab. It’s kind of like Google Hangouts and Twitter had a beautiful baby. It’s a lot of fun. All of this, the @wareFLO, blab workflow, HIT #POWHIT will be in all of the slides, works best in Chrome. That’s that middle URL, and I hope to see you there, because you can actually take a seat and tell us a little bit about yourself. The subject, this just an example, but the subject is any aspect of healthcare workflow and patient experience.

Take me to the next post in this series: The Systems Behind The Smiles: Patient Experience.

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