AMIA2014 Workflow Poster (Tuesday) User Experiences of Speech Recognition Technology (SRT) by Physicians: A cross-sectional survey study

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5:00 Tuesday

“In order to evaluate the user experience and utilization of speech recognition technology (SRT) by physicians for medical documentation, 71 physicians, in two Missouri hospitals, completed a 10 item survey, followed by an in-depth interview with a CMO. Survey on user experience showed 42 (59%) of participants experienced spelling and grammatical errors and 15 (21%) encountered clinical inaccuracy. CMO agreed that SRT somewhat disrupts clinical workflow and produced many errors that needed to be addressed.

….

current SRT was somewhat disruptive to the clinical workflow and produces many errors that need to be addressed. The CMO finally suggested from the leader’s perspective that , although not perfect, SRT has a potential for succesful and economical electronic record keeping when and if the performance of products is improved to achieve reliable service.

Conclusion

Even though SRT is used in healthcare settings to assist in the completion of medical record documentation, this study identified critical issues of inconsistency, unreliability, and dissatisfaction in functionality and usability of SRT. Although SRT has yet to reach the accuracy rate desired by physicians, it is a promising system that could potentially improve the clinical workflow by supporting the efficient creation of EHR documentation.”

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