Free! My Book Chapter: Marketing Intelligent BPM to Healthcare Intelligently

Help yourself to a free full text pdf of my recent book chapter Marketing Intelligent BPM to Healthcare Intelligently. The chapter is part of the recently published book iBPMS – Intelligent BPM Systems: Impact and Opportunity.


At the end of this blog post I’ve appended a blowup of the back cover, with an overview blurb and list of chapter titles.


Health information technology (HIT) professionals who learn about business process management (BPM) technology are usually impressed. Nonetheless, BPM has been slow to diffuse into healthcare. HIT has technologies corresponding to some BPM suite core components. But process orchestration engines remain rare. Fortunately, there are signs that the HIT market is entering a period of greater need and appreciation for BPM ideas, products, and services. I describe the current state of affairs within the health IT industry and suggest how BPM vendors can engage, educate, and communicate, about BPM’s unique value to healthcare and health IT.

Be sure to check out the entire BPM and Workflow Handbook Series at Future Strategies, the leading publisher of unique books on BPM and workflow.


Free Webinar! Enterprise Content Management & Business Process Management: A Healthcare Game Changer

Anyone who reads this blog, or follows me on Twitter at @wareFLO, knows that I’ve consistently sounded a theme for years. Healthcare has numerous workflow and process problems that can be solved with workflow and business process management technology. I’ll sound this theme, yet again, from the bully pulpit of a webinar on Wednesday, November 6 at 2:00 p.m. ET, sponsored by ChartMaxx, the multiple award-winning Electronic Content Management (ECM) solution from Quest Diagnostics.


By the way, if you’ve attended any of my previous webinars on workflow, workflow tech, and healthcare, I’ll be presenting all new slides and interesting twists. An old, but increasingly incorrect stereotype is that Business Process Management is only about workflow automation. But, in also, ECM, which is about content, and BPM’s workflow concerns, increasingly overlap. Think, “Workflow-Powered ECM” or “Content-Centric BPM”, and you’ll be thinking in the right direction.

Anyway, I hope you’ll join me then. And, better yet, before and after via Twitter. As the webinar gets closer I’ll tweet updates, musings, and related links. If you will, as they say in social media, “engage” (even a “Thanks for sharing!”) I’ll be sure to give you a shout out!

From the ChartMaxx announcement:

An Illuminating Webinar Brought to You by ChartMaxx: Enterprise Content Management: The Game Changer for Healthcare

Join ChartMaxx on November 6 featuring Charles Webster, MD, MSIE, MSIS. Dr. Webster an industry thought leader on Workflow and Business Process Management demystifies how Enterprise Content Management solutions are using Business Process tools to support Healthcare professionals with interactive workflows that empower people, departments, organizations and systems to use data in a more actionable and intuitive way. Dr. Webster’s background and expertise in Accountancy, Industrial Engineering, Artificial Intelligence and Medicine give him a unique perspective on the business of Healthcare and the systems that support it. Visit Dr. Webster at or on Twitter at @wareFLO

ChartMaxx is the multiple award winning ECM solution from Quest Diagnostics that’s 100% focused on healthcare. The ChartMaxx all-new advanced BPM environment puts you in control of your applications, processes, and data to: Solve critical IT priorities, improve workflow efficiency for HR, Business Office and other areas across your enterprise all while improving collaboration, producing mobile apps and delivering a greater ROI. For more information about ChartMaxx, visit

The webinar is open to the public, and healthcare professionals can register using the link below:

Wednesday, November 6 at 2:00 p.m. ET

Register here.