2004 EHR WfMS Tutorial Slide 49: EMR EHR Practice Survey: Effect of Usable Workflow on Time & Quality

From 2004 to 2006 I gave an annual three-hour tutorial about EHR Workflow Management Systems (WfMSs). While some terminology is dated (for example, WfMSs are now called Business Process Management Systems), the concepts are even more relevant today. P.S. I’ve been a HIMSS Social Media Ambassador for six years in a row. Join me on Twitter at @wareFLO to to help spread the the message: Viva la Workflow! (Take me to the beginning of these slides!)

I’ve placed time and quality on the same slide as they have an interesting relationship. Before the “quality revolution” people thought that one has to increase the amount of time that on spends on a product or service in order to improve its quality but we found that not to be true. Also, patients see timeliness as an important element of quality. If they do not have to wait as long or the encounter is shorter and allows them to get back to work on time that can be viewed as increased quality. There was a six minute decrease in time to chart, a sixteen minute decrease in visit length, a 13.5 minute decrease in patient wait [time]. The amount time it took return a message reduced by two hours and forty-five minutes. The amount of time it took to refill a prescription decreased by four hours. There was a twenty-five percent increase in immunization for pediatric practices and inspire of the higher volume and the shorter encounters there was a 17 percent increase in quality review scores.

048-time-quality-workflow-usability-survey

From 2004 to 2006 I gave an annual three-hour tutorial about EHR Workflow Management Systems (WfMSs). While some terminology is dated (for example, WfMSs are now called Business Process Management Systems), the concepts are even more relevant today. P.S. I’ve been a HIMSS Social Media Ambassador for six years in a row. Join me on Twitter at @wareFLO to to help spread the the message: Viva la Workflow! (Take me to the beginning of these slides!)

Related links:

(2006 EHR WfMS Tutorial) 2006 EHR WfMS Tutorial Slides 72-79: EMR EHR Workflow Survey: Usability, Revenue, Expense, Time & Quality

(There much more content about this topic in the 2006 tutorial.)

TEPR 2004 EHR Workflow Management System Slides

Based on the slide deck used for three-hour tutorial at the 2004 TEPR conference in Fort Lauderdale.

TEPR 2006 EHR Workflow Management Systems Slides

Based on the slide deck used for three-hour tutorial at the 2006 TEPR Conference in Baltimore.

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