Paper & Video: EHR Business Process Management: From Process Mining to Process Improvement to Process Usability

Short Link: http://ehr.bz/to

Update (2/20/12): as promised here are the proceedings paper and narrated slide video.

hpsi-video

I’m presenting “EHR Business Process Management: From Process Mining to Process Improvement to Process Usability” this upcoming Monday, February 20, at the Healthcare Systems Process Improvement Conference in Las Vegas. Here’s the abstract. (I’ll add a link to the associated proceedings paper on the 20th.) Hope you’ll stop by. I’m also attending HIMSS after HSPI, so tweet me at @EHRworkflow or use this blog’s contact form if you’d like to network about these topics.

I look forward to seeing you, in person or online!

–Chuck

EHR Business Process Management:
From Process Mining to Process Improvement
to Process Usability

Abstract

Process mining of event log data from electronic health records (EHRs) promises new methods to systematically improve EHR-mediated patient care processes and workflow usability. Process mining is part of a larger front of process-aware business process management (BPM) technology diffusing into the healthcare information technology (HIT) industry. Process mining can discover evidence-based process models, or maps, from time-stamped user and patient behavior; detect deviations from intended process models relevant to minimizing medical error and maximizing patient safety; and suggest ways to enhance healthcare process effectiveness, efficiency, and user and patient satisfaction. Process mining provides an “X-ray” of processes that can explain clinical business intelligence report and dashboard key performance indicators (KPIs). Demand for better evidence-based process maps will drive demand for better EHR event logs, which in turn will drive demand for more process-aware BPM-based EHRs and HIT. Many complaints about EHR usability are about EHR workflow. Process mining techniques and process-aware EHR and HIT systems will increase EHR usability and increase EHR adoption. They are relevant to the central issues of healthcare reform: identification of best practices, coordination of care among clinical staff, consistency across patient care processes, and efficient use of healthcare resources.

Keywords: Electronic health records, process mining, business process management, usability

Webster, C. EHR Business Process Management: From Process Mining to Process Improvement to Process Usability, In Proceedings: Healthcare Systems Process Improvement Conference, Las Vegas, USA, Feb. 18-21, 2012.