The following is a special series of related blog posts about the virtues of modern Business Process Management for solving current pressing health plan and payer IT problems.
- Reason 1: Health Insurance Is About Risk Management: Health Plans Need to Manage Process Risk Too
- Reason 2: Accelerate Development of Innovative Customer-Centric Mobile Health Plan Products
- Reason 3: Systematically Improve Customer Health Plan Member Engagement With New Products
- Reason 4: Integrate Clinical And Financial Health Plan Systems to Provide Unified View Of Data And Workflow
- Reason 5: Maximize Health Plan External and Internal Workflow And Process Transparency
- Reason 6: Enable Health Plan Workflow And Process Changes Necessary For Accountable Care
- Reason 7: Harness Social, Mobile, Analytics, Cloud-Enabled Health Insurance Application Development Platforms
- Reason 8: Bring Modern BPM’s Unique Value to Member, Provider, Medical, Benefits, and Claims Management
- Reason 9: Leverage Modern BPM for Health Plans in the Regulatory and Compliance Space
- Reason 10: Turbocharge Health Plan Operational Processes With Same BPM So Successfully Used In Other Industries
I’ve just completed a project. I looked at every AHIP Institute exhibitor website. I searched for a wide variety of synonyms for workflow technology (BPM, workflow engines, process orchestration, that sort of thing). Guess what? I found it. Health insurance is relatively advanced in adopting process-aware technologies. But the funny thing is that you really don’t hear about it much. I think there are a couple reasons.
First of all, BPM is often the secret sauce that makes health plan processes and workflows agile, integrated, transparent, and engaging. Second of all, because BPM is still a technically ‘geeky’ IT topic, it’s not often trotted out for marketing purposes. As a healthcare workflow geek, I’m trying to change this. Hence my series of blog posts.
For the rest of this series, I’ll list benefits of applying modern BPM technology to traditional health plan and payer IT. To put it most succinctly (but to be unpacked in later posts):
“Orchestrating information and business processes across critical back-end systems to ensure both health plan providers and members have smooth, seamless experiences in their dealings with their insurer is the key to success in today’s customer-driven health insurance market.” (@cfisherappian)