2004-Tutorial – Healthcare Business Process Management Blog by Chuck Webster, MD, BSA (Accountancy), MSIS (Intelligent Systems), MSIE (Industrial Engineering), #HIMSS18 Social Media Ambassador

2004 EHR WfMS Tutorial Slide 81: EMR EHR Workflow Management Systems Do More With Less

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Finally, in closing, electronic health record workflow management systems “Do More, With Less”

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The End!

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2004 EHR WfMS Tutorial Slide 80: Who or What is the Workflow Engine? If the Answer is “What”…Good!

[Nope, there’s no Slide 79. Well, there was but it was almost identical to Slide 78 and Slide 80. And this is getting ridiculous, slicing and dicing some of these “animated” slides. Thanks for hanging in there! One more slide to go.]

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Ask Yourself…

Who or what is the workflow engine?
- If the answer is “who”…(Bad)
- If the answer is “what”…(Good)

2004 EHR WfMS Tutorial Slide 78: Who or What is the Workflow Engine? If the Answer is “Who”…Bad!

…this is bad, because “who” applies to a person. It applies to an expensive professional who has to spend their time potentially doing non-value-added activities.

077-ask-yourself-if-answer-is-who-bad

Ask Yourself…

Who or what is the workflow engine?
- If the answer is “who”…(Bad)

2004 EHR WfMS Tutorial Slide 77: Who or What is the Workflow Engine? If the Answer is “Who”…

If the answer is “who”

076-ask-yourself-if-answer-is-who

Ask Yourself…

Who or what is the workflow engine?
- If the answer is “who”…

2004 EHR WfMS Tutorial Slide 76: Who or What is the EMR EHR Workflow Engine? That is the Question!

Who or what is the workflow engine?

075-ask-yourself-who-what-is-workflow-engine

Ask Yourself…

Who or what is the workflow engine?

2004 EHR WfMS Tutorial Slide 75: (With Apologies to the Talking Heads!) You May Ask Yourself…

So, when you are looking at electronic health record workflow management systems technology, ask yourself

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Ask Yourself…

2004 EHR WfMS Tutorial Slide 74: Workflow Management Systems & Evolution of EMR EHR

But even if the paperless office is achieved that does not mean that that paperless office is efficient. An electronic health record workflow management system take us to that next step in the evolution in which not only have we gotten rid of the paper, we’ve also gotten rid of the in efficiencies.

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2004 EHR WfMS Tutorial Slide 73: Paperless Office & Evolution of the EMR EHR

Then there is the paperless office, electronic health record added all kinds of bells and whistles and areas of functionality that eliminated paper except that which is scanned in from the outside world or which needs to be printed to communicate back to the outside world.

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Evolution of the EMR EHR

	Most EHRs	Some EHRs	EHR WfMSs
Workflow Management
Paperless Office		✓	✓
Patient Charting	✓	✓	✓

2004 EHR WfMS Tutorial Slide 72: Patient Charting & Evolution of the EMR EHR

This is my personal mental model of the evolution of electronic health record. First you had patient charting. If an electronic health record cannot chart patient data then almost by definition I don’t think you can call it an electronic health record.

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	Most EHRs	Some EHRs	EHR WfMSs
Workflow Management
Paperless Office
Patient Charting	✓	✓	✓

2004 EHR WfMS Tutorial Slide 71: People Plus Technology: Share, Distribute, Improve

I hope I have intrigued you with the potential of electronic health record workflow management system technology and shown you some impressive numbers, however, in all candor, electronic health record workflow management systems are highly dependent social factors. In this they are similar to other kinds of info technologies that are intended to have large positive impacts on the workplace. These have the largest impact when work teams already striving to share information, to distribute decision making, and to improve processes. When work teams are already trying to do these things, and then you give them the tools of the electronic health record workflow management system, that’s when you are going to see the biggest positive impact.

people-technology

People + Technology

EHR Workflow Management Systems…
Are highly dependent on social factors
Have largest impact when work teams already strive to

Share information
Distribute decision making
Improve processes