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Third, electronic health record workflow management system is more supportive its users. A workflow management system knows on an activity-by-activity, patient-by-patient, user-by-user, minute-by-minute basis what exactly is going on and what remains to be accomplished. This information can be feed into todo lists and status screens that let everyone build a shared mental model of what patient is waiting where, for how long, for what task, and who is responsible and provide means to empower users to go an accomplish any tasks that might otherwise fall between the cracks.
Supportive Workflow: EHR Workflow Usability Principles
- Natural
- Relevant
- Supportive
- Consistent
- Flexible
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Related links:
(2006 EHR WfMS Tutorial) Slide 42-47: EMR EHR Usability Principles and Workflow: Supportiveness
(There much more content about this topic in the 2006 tutorial.)
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