Short Link: http://ehr.bz/to
Update (2/20/12): as promised here are the proceedings paper and narrated slide video.
I’m presenting “EHR Business Process Management: From Process Mining to Process Improvement to Process Usability” this upcoming Monday, February 20, at the Healthcare Systems Process Improvement Conference in Las Vegas. Here’s the abstract. (I’ll add a link to the associated proceedings paper on the 20th.) Hope you’ll stop by. I’m also attending HIMSS after HSPI, so tweet me at or use this blog’s contact form if you’d like to network about these topics.
I look forward to seeing you, in person or online!
–Chuck
EHR Business Process Management:
From Process Mining to Process Improvement
to Process Usability
Abstract
Process mining of event log data from electronic health records (EHRs) promises new methods to systematically improve EHR-mediated patient care processes and workflow usability. Process mining is part of a larger front of process-aware business process management (BPM) technology diffusing into the healthcare information technology (HIT) industry. Process mining can discover evidence-based process models, or maps, from time-stamped user and patient behavior; detect deviations from intended process models relevant to minimizing medical error and maximizing patient safety; and suggest ways to enhance healthcare process effectiveness, efficiency, and user and patient satisfaction. Process mining provides an “X-ray” of processes that can explain clinical business intelligence report and dashboard key performance indicators (KPIs). Demand for better evidence-based process maps will drive demand for better EHR event logs, which in turn will drive demand for more process-aware BPM-based EHRs and HIT. Many complaints about EHR usability are about EHR workflow. Process mining techniques and process-aware EHR and HIT systems will increase EHR usability and increase EHR adoption. They are relevant to the central issues of healthcare reform: identification of best practices, coordination of care among clinical staff, consistency across patient care processes, and efficient use of healthcare resources.
Keywords: Electronic health records, process mining, business process management, usability
Webster, C. EHR Business Process Management: From Process Mining to Process Improvement to Process Usability, In Proceedings: Healthcare Systems Process Improvement Conference, Las Vegas, USA, Feb. 18-21, 2012.